FAQs

General
  1. Why should I shop at your store?

          Genuine products, good quality, good service

  1. Are the products under warranty?

          Yes/No?

  1. Are my personal details protected?

          Yes

  1. Do I need to register to make a purchase?

          Yes/No. If yes, how to register?

  1. Is it possible to make bulk purchases? Are there any discounts for bulk orders?

          For corporate orders, orders for schools and colleges, please contact

          Contact info@crickingdom.com

  1. Are the products subjected to tax?

          Prices shown are inclusive of taxes (the type of taxes, percentage)

 

Payment

  1. What are the payment options available?

          Online banking, bank into account (account details)

  1. Is there cash on delivery (COD) option?

          No.

  1. HOW DO I PAY ON THE WEBSITE?

          CricKindom store has chosen Cashfree as a trusted partner for the online payment. In addition to the Wallet payment, customers can choose to pay with Credit Card, Debit Card, NetBanking and EMI to make the online payment. 
          All major cards and banks are supported. However, transactions from outside India too possible at the moment with Cashfree.

  1. DO YOU HAVE CASH ON DELIVERY (COD) OPTION?

         No, we do not have COD option available with us now.

  1. CAN I BUY PRODUCTS ONLINE ON EMI?

          Yes.

  1. DO I NEED TO HAVE A Cashfree ACCOUNT TO PAY ONLINE?

          No, Cashfree is only our Payment Gateway which allows you to pay online.

  1. WHY DID MY PAYMENT FAIL?

          Payment failure can happen due to various reasons such as:

          -       Card Security Code failed

          -       Insufficient funds

          -       Verification failure

          -       Website Issues

          Please check on any of the above issues before you attempt the purchase again.

  1. CAN I BUY PRODUCTS ON EMI?

          Yes, an EMI option is available.

 

Delivery

  1. How do I check on the delivery status?

         Tracking

  1. How long will it take for my product to be delivered?

          5-7 business days.

  1. WHY DO YOU CHARGE FOR DELIVERY?

         With due respect to some other E-Commerce Platforms, we see shipping as an additional service and hence do not bundle the cost of the same with the price of our products to offer ‘FREE’ or cheap shipping rates.

          We are charged by our transporters (Bluedart, Holisol & GPO) to ship your orders to you and we try to charge you as close as possible to the amount we are being charged. We do not make any money on the shipping charges.

           In addition, if your basket contains a voluminous or heavy item, an additional charge as per the category below would be charged per item.

 

Return / Refund / Exchange

  1. What is the procedure to cancel my order?

         No Cancellation of products is accepted until it got damaged or wrong product dispatched.

  1. Can I return the products after it has been delivered?

          No

  1. Is there a refund if I am not satisfied with the product?

         No

  1. HOW DO I TRACK MY CONSIGNMENT?

         Once your order has left our warehouse you will receive tracking details via email and SMS. You can TRACK HERE

  1. CAN I EDIT MY ORDER?

          It is not possible to make edits for any order. The order needs to be canceled and then re-ordered.

          You can do this by writing to us on info@crickingdom.com. Once canceled, the refund will be processed and will take on an average of 7-10  working days to reflect in your account.

  1. HOW DO I CANCEL MY ORDER?

          To cancel your order, you can write into info@crickingdom.com.

          Once the cancellation is done an email with the details is triggered across to you.

  1. HOW LONG DOES IT TAKE FOR A REFUND TO HAPPEN?

          Any refund initiated from our side takes approximately 7-10 working days to reflect in your account.

          ** Refund of Shipping Charge
          The shipping charge is refunded ONLY for a whole or complete order that is returned. No shipping charge is refunded for any return of partial orders.

  1. CAN THE REFUND BE CREDITED TO ANOTHER ACCOUNT?

          No. The refund is automatically credited to the account from which the payment was made. No credits to another account can be done.

  1. HOW DO I RETURN MY PRODUCT? (APPLICABLE FOR DAMAGED GOODS, WRONG PRODUCT)

          Please follow the necessary steps to ensure a hassle-free return process

          - Email us on info@crickingdom.com

          - We will arrange for a reverse pickup: Within 2-3 working days in Metro Cities & Within 5 working days in Non-Metro Cities

          - Once the product has been picked up, we will initiate a refund for the entire order or the items returned (The refund usually takes about 7-10 business days to reflect in your account)

          - You can then place a fresh order for the returned items

  1. WHAT IS THE DURATION FOR A RETURN/ EXCHANGE PROCESS?

          We are quite flexible and we allow our customers a 7-day limit to return the product through online.

  1. CAN I EXCHANGE A PRODUCT I HAVE BOUGHT ONLINE AT THE STORES?

         No.

Reverse Pickup

  1. HOW LONG DOES IT TAKE FOR A REVERSE PICKUP TO HAPPEN?

          All instructions for the reverse pickup will be sent to our courier partners on the same day or the latest by the next day.

          The reverse pickup for Metros takes about 3-5 business days and for Non-Metros take about 5-7 business days to happen after the request has been placed.

  1. WHAT IS THE COMMUNICATION THAT I WILL RECEIVE ABOUT MY REVERSE PICKUP?

          The courier partner will call on the number provided before the reverse pickup is attempted. In cases when the pickup has not been done due to unavailability or any delay, the customer will receive an SMS with regard to the same.

  1. WHY HAS THE REVERSE PICKUP BEEN CANCELLED?

          If the courier partner has attempted the pickup thrice with no success, the reverse pickup is automatically canceled.

         You would then need to contact our Customer Support (Call +91 7219195459 or Email info@crickingdom.com) and place a fresh request for the same.

  1. CAN I PROVIDE A DIFFERENT ADDRESS FOR THE REVERSE PICKUP?

          No.

  1. MY PINCODE IS NOT SERVICEABLE FOR A REVERSE PICKUP?

          Most of our pin codes are serviceable for a Reverse Pickup with an exception for a very few. If you happen to come in this category, we would request you to send the product back to the given address:

 Address: 108, Goodwill Square, 17 Dhanori Road, Siddharth Nagar, Dhanori, Pune, Maharashtra, India 411015.

           On receipt of the product, we will initiate a refund.

  1. DO I NEED TO PACK MY ORDER BEFORE RETURNING?

          Yes, your order needs to be packed before handing over to the pickup personnel. Basic packing is needed. No open packages are accepted.

 

Registration with CricKingdom Store

  1. DO I HAVE TO REGISTER TO MAKE A PURCHASE ONLINE?

          No.

  1. WHY IS REGISTRATION NEEDED?

          Your order details are linked to your account. This makes the Exchange / Return Process more convenient either at our stores or online. In the event of any safety-related issue, we will be able to contact you directly and inform you of the same.

          Your contact details will also help in delivering the product to your doorstep.

          Note: We take adequate measures for data protection as enunciated in the Information Technology Act 2000.

  1. HOW DO I REGISTER ONLINE?

         If you are an existing Online CricKingdom customer you can use the same email ID to log in. The 'Forgot Password' option will help you in case you have forgotten your password.

         If you are a NEW customer, you can use the ‘Create account’ link in the account section and follow the steps to register

       If you are a Store customer and have provided your details in the store, please use the same details (Mobile/Email) after clicking on the Create account page. We will be able to identify you and send a link to activate your account through the mail.

  1. FORGOT YOUR PASSWORD?

          If you have forgotten your password, you can click on the ‘Reset Password’ option. An email with the link to reset your password will be sent to your registered email ID.

  1. REGISTERED AT THE STORE ONLY WITH A MOBILE NUMBER

          Please create a New Account under the Create Account link. This can be done by using a valid email ID and the same mobile number used in the store.

  1. HOW CAN MY PERSONAL DETAILS BE UPDATED (EMAIL-ID, MOBILE NUMBER, ETC)

         Your personal details can be updated by logging onto the website.

          Note: You will not be able to edit/ update your personal details in the store if your account was created on the website due to security reasons

  1. HOW DO I UPDATE MY EMAIL ID SINCE IT IS ALSO MY LOGIN?

          You can log in to the account with your existing email ID and then make a change in the 'Personal Information' section. Next to your email ID in the personal information section, you will find the option to change the email ID.